Privacy Policy
We encourage you to read this statement and use it to make informed decisions about sharing information with Elanix AI.
Elanix AI is operated by Elanix Holdings Pty Ltd. This policy covers information handled through this website, enquiries and delivery of our consulting and automation services.
Scope
This policy applies to personal information supplied directly, collected through normal website operation or processed while delivering an agreed service. Client-specific processing requirements may also be described in an engagement agreement.
Information we may collect
- Contact and company information included in an enquiry
- Project requirements, messages and support correspondence
- Account, billing and transaction records where a service is purchased
- Technical information such as device type, browser, IP address, referring page and pages visited
- Information a client authorises us to process inside a connected workflow
How we use information
Information may be used to respond to enquiries, scope and deliver services, provide support, secure and improve systems, meet legal obligations and maintain appropriate business records. We do not use client information for an unrelated purpose without a valid basis.
When information is shared
Information may be shared with service providers that support hosting, communications, automation, analytics, payment or professional administration. Access should be limited to what the service requires. Information may also be disclosed where required by law or necessary to protect rights and security.
Security and retention
Reasonable technical and organisational safeguards are used according to the nature of the information and service. No online system can be guaranteed completely secure. Records are retained only for as long as required by the service, legal duties, dispute management or legitimate business needs.
Your choices and rights
Depending on the law that applies, you may request access, correction or deletion, object to certain processing, withdraw consent or ask how information has been used. Some requests may be limited by legal record-keeping requirements or the rights of others.
Privacy contact
Send privacy questions or requests to [email protected]. General support is available at [email protected].
Concerns under South African privacy law may also be directed to the Information Regulator through the official contact channels published by that office.
Policy updates
This statement may change when services, legal requirements or processing practices change. The date at the top identifies the latest version.